Privacy Policy
TEL Education Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
I. Overview
Thank you for choosing TEL Education. This Privacy Policy explains how TEL Education (“TEL,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website, courses, and related services (“Site” or “Services”).
A. Our Commitment
TEL Education respects your privacy and is committed to protecting your personal information. We only collect and share information necessary to deliver our services, improve user experience, and comply with legal obligations.
B. Scope
This Policy applies to all visitors, students, partners, and users of TEL Education’s online platforms and services.
II. Terms and Conditions for SMS Communications
When you opt in to receive SMS messages from TEL Education, you consent to receive text messages related to updates, reminders, or offers.
- Message frequency may vary.
- Message and data rates may apply.
- Opt-Out: Reply STOP to any message to unsubscribe.
- Help: Reply HELP or contact us at support@tel-education.org for assistance.
- No mobile information will be shared with third parties for marketing or promotional purposes.
III. Information We Collect
A. Information You Provide
We collect personal information you voluntarily provide when you:
- Register for courses or create an account
- Request support or contact us
- Submit coursework or participate in online activities
This may include your name, email address, phone number, billing information, academic records, and communication preferences.
B. Automatically Collected Information
When you use our Site, we automatically collect information through cookies and similar technologies, including:
- Device type, browser type, and operating system
- IP address and location
- Course usage and engagement data
- Referring website or campaign source
C. Cookies and Analytics
TEL Education uses cookies, analytics tools (such as Google Analytics), and similar technologies to improve functionality, personalize your experience, and analyze engagement.
You may manage cookie preferences through your browser or decline cookies. Please note that disabling cookies may limit certain site functionality.
We honor Global Privacy Control (GPC) signals and do not track users who opt out.
IV. How We Use Your Information
We use personal information to:
- Deliver and support our educational services
- Communicate with you about your enrollment, progress, or account
- Respond to your inquiries and requests
- Improve course quality and platform performance
- Meet legal and accreditation requirements
We may also anonymize data for analytics and research purposes.
V. Information Sharing and Disclosure
We may share your personal information with:
- Service providers (e.g., payment processors, hosting providers, LMS integrations) who perform work on our behalf under strict confidentiality.
- Partner institutions (e.g., accredited universities) when required to fulfill enrollment, transcripting, or reporting obligations.
- Legal authorities when required to comply with applicable law, prevent fraud, or protect TEL and its users.
TEL Education does not sell or rent personal information for marketing purposes.
VI. Data Retention
We retain your personal information only as long as necessary to provide our services, fulfill legal obligations, and maintain academic records.
- Course and transcript data: Retained for a minimum of 5 years.
- Account data: Retained while your account is active or as needed for compliance.
- Marketing and analytics data: Retained only as long as necessary for legitimate business purposes.
You may request deletion of your personal data at any time (see Section VIII).
VII. Children’s Privacy
TEL Education does not knowingly collect information from children under age 13.
If you believe your child has provided personal information to us, please contact support@tel-education.org, and we will promptly remove it.
For minors aged 13–17, participation in TEL programs should occur under school or parental supervision.
VIII. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of the sale or sharing of data (we do not sell data)
- Request a copy of your personal information
- Limit the use of sensitive personal data
To exercise these rights, contact suppport@tel-education.org. We will respond within the time required by applicable law.
Residents of California, Virginia, Colorado, Connecticut, and Utah are entitled to these rights under state privacy laws (CCPA/CPRA, VCDPA, CPA, CTDPA, UCPA).
International users (EU/UK) are covered by the General Data Protection Regulation (GDPR).
IX. Data Security
We use physical, technical, and administrative safeguards to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure servers and access control
- Regular system monitoring and vulnerability assessments
While no system is completely secure, we continuously evaluate and enhance our protections.
X. Accessibility
TEL Education is committed to maintaining an accessible online environment and complies with WCAG 2.1 AA standards.
If you experience any accessibility issues, please contact support@tel-education.org for assistance.
XI. Changes to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes.
When we do, we will revise the “Effective Date” and notify users via our website or email.
Your continued use of the TEL Education Site after changes are posted constitutes your acceptance of those changes.
XII. Contact Information
TEL Education
support@tel-education.org
